Airport Assistance Services

Fast Track Assistance

Airport Assist will be an additional value to the Al Majlis experience, scheduling priority airport formalities as soon as you get there. The passport control, customs, security checks, and check-in are carried out via VIP-only lanes that remove the queues that are experienced in the main terminals.

Meet and Greet

Your Airport Assist concierge meets you at the airplane, terminal entrance or vehicle drop-off and then takes you into the privacy of the Al Majlis. All the airport processes are done on your behalf as you sit and enjoy yourself in the highest comfort possible.

Private Lounge Experience

In lieu of regular airport lounges, Al Majlis visitors are provided with private majlis suites with sophisticated Arabic decor, high quality food, drinks, comfortable seating, business services, and personalised attention in an exclusive ambience devoid of crowds of other passengers.

VIP Airport Assistance

Airport Assist is aimed at royal families, diplomats, CEOs, celebrities, high-profile people and travellers seeking maximum discretion; it offers a fully individual airport experience. Each phase is privately operated and a team of committed personnel organize all the airport processes, both at the entry and exit.

Family & Special Needs Assistance

Young families, older travellers, passengers who need mobility assistance are provided with personal assistance during the Al Majlis experience. Buggy services, wheelchairs, and family escorts as well as customised assistance guarantee a comfortable trip to all guests.

Baggage & Porter Help

Your luggage is carried by professional personnel to or from vehicle or aircraft. All these things are done as you sit and relax in the private lounge; check-in, baggage collection, customs clearance, and even porter services are all done.

Transit Assistance

In case of passengers passing by through Dubai, Airport Assist is in charge of all the transfer arrangements. Visitors also have direct routes between flights and are taken to the immigration, baggage management, and lounge services, as well as luxury cars, to make the process of transit as smooth as possible.

Layover & Connection Tips

  • Al Majlis is a privately owned VIP terminal independent of the general terminals and thus is the best place to find privacy, efficiency, and tailored service among travellers.
  • All immigration, customs, baggage and security operations are done within the private facility so that the guest is not subjected to queues in the public terminus.
  • Dedicated luxury vehicles ferry outgoing and incoming passengers between the lounge and the aircraft.
  • Those guests who are planning to travel with Emirates, flydubai or the majority of other international airlines can order Al Majlis services irrespective of the airline as long as there is availability.
  • Family members with children can enjoy a private processing which removes the hassle of overcrowded terminals and queues.
  • Airport Assist will do all the airport formalities as business travellers can comfortably work, hold meetings or relax knowing that all the formalities are done.
  • When traveling to the UAE, make sure you have a visa, and use the official UAE Government portal to confirm it. UAE Visa Information: Click here
  • The lounge has free Wi-Fi, high-quality beverages, and personalised concierge services.
  • Airport Assist suggests booking Al Majlis services in advance before travelling, especially during holidays, major exhibitions, Formula 1 events, and during peak tourist seasons in Dubai.